RETURN POLICY

The following Eligibility Requirements must be met in order for an item to qualify for a refund or exchange:

• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product is unworn, unused and unwashed.
• The product has its original price tags attached.
• Shoes can only be returned or exchanged in their original condition: unworn, with no signs of wear, and protective bag (if applicable), including all inserts, tissue paper, and protective materials. Returns are accepted exclusively via mail or at our Royalmount location.

The following items are FINAL SALE:

• Earrings.
• Wellness products by Smilemakers brand (DYN only).
• Clearance products in the sale section with “Final sale” in the product name.
• Gift cards and/or e-gift cards.

*Merchandise purchased between November 7 and December 7, 2024, that is not final sale, may be returned for a full refund or exchange until January 7, 2025, upon presentation of the original sales receipt or e-receipt. Purchases with gift receipts are exchangeable for merchandise or can be refunded on a store gift card until January 7, 2025, upon presentation of the gift receipt.

It is important to note that if your order was shipped with several tracking numbers it still must be returned together with one pre-paid return label. Please wait for your entire order before deciding to return your items.

You will only be eligible for one pre-paid return label per order. Duplicate shipping labels are refused by most carriers.

If you already returned part of your order the remaining items can always be returned in store.

In circumstances where you consider a product to be defective, please bring the merchandise you wish to return in-store or email us at customerservice@dynamiteclothing.com the following:

1. A clear photo of the defective item.
2. Your order number.

Our customer service team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our customer service team.

*If you received a garment with security tags still on it, please contact us for an immediate refund.

Please note: Returns for purchases made in-store must be processed in-store.

1. BY MAIL:

   Exchanges can only be done in-store, including for items purchased online.

2. IN-STORE:

   If you wish to exchange an item bought in-store or online for another product, you can do so in the respective banners stores. Dynamite and Garage orders must be exchanged separately. We do not process exchanges by phone or online at this time.
   
   To exchange a product, bring your merchandise into a Dynamite store with a proof of purchase (invoice) within 30 days of purchasing the item. Exchanges cannot be processed without original receipts and must meet all eligibility requirements outlined above.

1. FOR RETURNS BY MAIL (ONLINE ORDERS)

   Refunds will be issued within 10 business days after we received the returned items, using the same method of payment as the original purchase. Shipping charges, including sales taxes on shipping charges, are not refundable.

   GIFT CARDS

   If your original purchase was a gift card/e-gift card, you will be refunded on the original gift card used to place payment. If you lost or discarded your gift card after purchase, your gift card information can be retrieved on your returns confirmation email.

   CREDIT/DEBIT

   If you purchased using a credit card or debit, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.

   PAY PAL

   Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, it will go back directly into your Paypal account.

2. FOR RETURNS IN-STORE

   Refunds will be issued using the same credit or debit card as the original purchase. If you wish to return an online order in which Paypal was the method of payment, your order can now be returned and refunded in-store. If you paid by gift card, the refund amount will be transferred to a new gift card. Shipping charges, including sales taxes on shipping charges, are not refundable.

Refund methods differ for orders flagged as “This is a gift” for the recipient.

1. AS A RECIPIENT

   In the case that you, the recipient of a gifted order marked as “This is a gift”, wants to return item(s), refunds would be credited on a new gift card and not the original sender’s method of payment. Please note that gift recipients won’t be eligible for exchanges or instant refunds on credit cards.

2. AS A SENDER

   In the case that you, the sender of an order marked as “This is a gift” , wants to return item(s), it is still possible to get a refund on your original form of payment upon request. Please note: In order to receive a refund as a sender, all items must be either shipped back by mail or brought to store either by you or the recipient. See the “How to make a return” above for further information.

For more information regarding Klarna returns, please click here.